Products may be returned or exchanged within 30 days after receiving them . For all reimbursement or exchange, an authorization number must be obtained from the customer service.

You can submit your request :

Returned products must be in their original packaging and everything must be intact. The invoice and the authorization number must accompany them. No return or exchange will be accepted if protection seal is broken.

The buyer will be responsible for the delivery charges and legal risks for products returned, except in the case of damaged or defective products. cannot be held responsible for returned goods that do not reach our Returns Department.

Upon receipt of returned products, and after verifying their condition, any sum debited from the buyer’s credit card account for the products in question, except delivery charges, will be credited.

Return Adress:

Importations Biochala Inc  – CANCELLATION 44 rue du marché, Roxton Falls, Québec J0H 1E0